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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we aim to ensure that all product images accurately reflect the item you will receive. However, in rare cases, there may be slight differences in packaging due to manufacturer updates. Rest assured, the product quality and authenticity remain the same.

Where can I view my sales receipt?

Once your order is confirmed, you’ll receive an email with your sales receipt. You can also log into your account on our website and find all your past orders and receipts under the “My Orders” section.

How can I return an item?

If you receive a damaged, incorrect, or unwanted item, you can request a return within 14 days of delivery. Please contact our support team at info@almanarltd.co.uk with your order number and reason for return. For full return eligibility, visit our Return Policy page.

Will you restock items indicated as “out of stock?”

We restock many popular items regularly, especially from our best-selling ranges like Lattafa and Fragrance World. If an item you love is sold out, feel free to contact us — or click “Notify Me” (if available) on the product page to get updates.

Where can I ship my order?

We currently deliver across the UK. All orders are dispatched from our London base and shipped via reliable courier partners. Shipping details, costs, and estimated delivery times are available during checkout.

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