Privacy Policy – Al Manar Ltd

Effective Date: 30th July 2025

Welcome to Al Manar Ltd (“we”, “us”, or “our”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://almanarltd.co.uk or make a purchase from us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal information when you interact with our site:

📦 When you place an order:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order details

  • IP address and browser/device information
    (Payment card details are handled securely by third-party providers such as Stripe or PayPal and are not stored by us.)

🧭 When you browse or interact with our website:

  • Cookies and usage data

  • Pages visited, session time, device type

  • Analytics data (via services like Google Analytics)

📬 When you subscribe or contact us:

  • Name and email address (with consent)

  • Message contents

  • Marketing preferences (only if opted-in)

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders

  • To provide customer support

  • To communicate order confirmations and shipping updates

  • To improve user experience and website functionality

  • To send marketing communications (only with your explicit consent)

  • To comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third-party service providers who help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Courier and delivery partners

  • Analytics and marketing platforms

  • Email service providers (e.g., Mailchimp, Elastic Email)

These providers are bound by strict confidentiality and data protection agreements.

4. Legal Basis for Processing

Under UK GDPR, the lawful bases we rely on for processing your information are:

  • Contractual necessity – to fulfill your orders

  • Legal obligation – to meet legal requirements (e.g., tax records)

  • Legitimate interests – to improve our services and marketing

  • Consent – for marketing emails or optional cookies (you can withdraw at any time)

5. Data Storage and Retention

We store your personal data securely on servers located in the UK or EU. We retain your data only for as long as necessary for:

  • Fulfilling your orders and providing service

  • Keeping transaction records (e.g., for tax or legal obligations)

  • Supporting your account or handling disputes

Inactive accounts and related data may be deleted after [6 years] in compliance with financial regulations.

6. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict data processing

  • Withdraw consent (for marketing or cookies)

  • Request transfer of your data to another provider (data portability)

To exercise any of these rights, email us at [info@almanarltd.co.uk] or use our Contact Us form.

7. Cookies

Our website uses cookies to enhance user experience, enable essential features (like shopping cart), and track analytics.

You can control or disable cookies via your browser settings. For more, see our [Cookie Policy].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

9. Data Security

We take security seriously and use technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure access controls

  • PCI-compliant payment integrations

  • Limited data access within our team

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about your data or this policy, please contact us at:

📍 Al Manar Ltd
53 Sark Mews, Flat 9 Shapinsay House,
London, E14 3PW
📧 info@almanarltd.co.uk