Return & Refund Policy – Al Manar Ltd

Effective Date: 30th July 2025

At Al Manar Ltd, your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

1. Returns Eligibility

We accept returns for the following:

  • Damaged or defective products

  • Incorrect items received

  • Unused and unopened items within 14 days of delivery

Items must be in their original packaging, unused, and resalable condition.

❌ We do not accept returns for:

  • Opened perfumes, sprays, or used products (due to hygiene)

  • Items returned after the 14-day window

2. How to Request a Return

Email us at info@almanarltd.co.uk with:

  • Order number

  • Reason for return

  • Photo proof if damaged

Once approved, we’ll provide return instructions.

Return shipping is the responsibility of the customer, unless the item was faulty or incorrect.

3. Refunds

Once we receive and inspect the item, a refund will be processed to your original payment method within 5–10 business days. We’ll notify you via email once complete.

4. Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

5. Faulty or Damaged Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately so we can make it right.